Our objective is to make your delivery experience simple and hassle free, here is what to expect
Order and tracking
- After you place your order, you will receive an order acknowledgment email.
- Most accessories and saunas are ready for immediate dispatch.
- All orders are processed and shipped within 1-2 business days.
- Transit times vary from 5-14 business days depending on your location.
- We will send you tracking information within 24 hours of your order shipping.
Tracking provided is not the day the item will be deliver to you. The tracking provided is for the transit from the warehouse to the closest shipping terminal to your address.
Shipment and delivery
The Freight Carrier will call you to schedule a delivery appointment, Freight Carriers usually want to deliver within 48 hours of contacting you (they do not deliver on weekends).
- Saunas ship Free of Charge via Freight Carrier wrapped and palletized.
- Saunas are delivered curb-side on 18-wheeler tractor trailer, or a large Box-truck.
- Vehicles are equipped with a lift gate.
The liftgate will lower your palletized sauna to the ground and the driver will use a pallet jack to move the sauna off the street. The driver will not take the sauna indoors or to your garage, only to the curb or end of a regular paved driveway.
We recommend that you break down the pallet and the sauna boxes outside and bring each sauna panel in 1 at a time. This makes for quick light work.
Our objective is to make delivery as simple as possible, If you anticipate a difficult access area, or have any questions, please contact us at support@glowcabin.com or see our full Shipping Policy